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Washington, Indiana, and Oregon FiOS consumers will be receiving a fresh program called Service Commitment. Residential customers making the switch to FiOS TV, World wide web and voice companies can depend on smooth, no-hassle company as they join the tens of thousands of other consumers that have by now chosen Verizon as their home-entertainment provider in these locations.
“Verizon’s FiOS is clearly the better option, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these places,” said James V. O’Rourke, Verizon’s North Central region president. “The Verizon Assistance Responsibility is our promise to FiOS prospects that their transition to more advanced home-entertainment companies are going to be smooth and simple.” The centerpiece from the Assistance Responsibility is direct communication between the FiOS consumer plus the Verizon team. Under the motivation, the Verizon technician who mounted the support are going to be obtainable to guarantee the customer’s assistance is working and to answer issues from Day A single. Verizon service employees will also check in by cellular phone with prospects inside the 1st 30 to 45 days of installation to solution any issues, review the customers’ 1st bill and guarantee they know the way to attain Verizon round-the-clock for any future requirements. The Assistance Motivation is part of a system to assure that Verizon buyers have the best knowledge. As an example, Verizon has simplified its bill format to a lot more obviously present each and every element of bundled FiOS products, taxes, fees and further charges for video on demand and set-top boxes, among others.
